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What Our
Clients Say...

“You have done a fantastic job for us. I believe the great merchandising work you have done for us is one of the key foundations to improve the company and differentiate who we are versus our competition.”

Rick Martens
Country Style Foodservices Inc.
Toronto, ON


“Our daily sales have increased 15% in the first month and it seems to still be on the rise. It is apparent we have gained many new customers.”

Barbara Lorsch, RD, LD
Director Food and
Nutrition Services
Advocate Illinois
Masonic Medical Center
Chicago, IL


“We have been extremely happy with the merchandising training program that you developed for our entire chain of hotels. I am looking forward to working with you on our on-site training program.”

Serge Simard
Executive Director, Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON

“I really enjoyed your innovative “walking tour presentation” that you gave at our Annual Conference in Montreal. Your “fresh-eye approach” was quite refreshing.”

Marie Helene Sicard
Director of Marketing
Sodexho Canada
Montreal, QC

Foodservice Consultant

Turn your restaurant into a success! We will help you get better performance from your food service, restaurant and retail staff.

Food Merchandising training seminar
Food training seminar

Chiasson Consultants Inc. is a consulting firm that specializes in helping independent and franchise restaurant and retail operations, bakeries, coffee shops, hotels, resorts, education facilities, hospitals, grocery stores, supermarkets, corporate foodservice, foodservice management, shopping centres, gas bars, theme parks, food commissaries, and casinos build brand identity and customer loyalty, increase profits and sales, and achieve greater success.

For more than 30 years, Diane Chiasson, FCSI, President of Chiasson Consultants, has been working with North America’s leading restaurant, foodservice, hospitality and retail owners and operators to deliver truly unique dining and shopping experiences for all their customers. Diane Chiasson is recognized as the industry leader in providing innovative and creative foodservice and retail merchandising concepts.

Our Staff Training Services Include:

  • Complete restaurant rules, policies and procedures
  • Proper etiquette
  • Personal appearance
  • Front and back of house maintenance
  • Welcome and greet guests
  • Creating memorable experiences for your guests
  • Behavior vs. attitude for higher sales
  • How to take food and beverage orders from guests
  • Inform guest of specials and menu changes
  • Make recommendations and up-sell techniques
  • Increase check averages and profitability
  • Delivering food and beverages in a timely manner
  • Revision of other F&B functions and services
  • Performing side work
  • Food safety revision
  • Security awareness

Chiasson Consultants offers custom-designed training programs for you and your staff that will address the day-to-day operational needs of your restaurant, foodservice, hospitality or retail operation. Whether you hire Diane for an hour or a day, or for on-site or on-line training, she will make the most of your time together and get your business on a fast track to success and maximize your income.

Restaurant Training
Restaurant Training

Both on-site and on-line training is an excellent option for companies watching their expenses. These training programs offer a chance to gain excellent and practical knowledge for your staff, while reducing or eliminating travelling and liability costs.

Training of personnel is an integral part of any program we undertake. Our training programs turn your staff into a strategic, efficient team. Chiasson Consultants will train your managers and employees to independently manage foodservice and retail areas, including food and product selection and costs, health and safety compliance, implementation of menu and kitchen services, presentation, display, merchandising, packaging, pricing, impulse sales and sales techniques, as well as improve communication on day-to-day operations, and to teach them how to use their creativity to help them maintain the appearance of your facility, as well as to ensure quality is maintained at all times.

We also develop fully customized Train-the-Trainer Programs for a variety of operations.

Restaurant Food Plating Training
Restaurant Food Plating Training

Try our exclusive Restaurant and Food Retail Study Tours. This is a truly unique experience! This is perfect if you want to keep up with what’s going on in your industry today, starting out a new business, or expanding to a new region.

Coffee Shop

Consulting Work

To find out about our consulting services, please feel free to call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us at 416-921-6994. You can also email us with any questions, requests or suggestions at

You can also check out our List of Consulting Services to see what other services we offer.

Diane Chiasson is also available for Assessment, Coaching, Speaking and Telephone Consultation.


To read our letters of reference, click here.

Foodservice Consultants Society International (FCSI)
We Share ― We Support ― We Inspire

Diane Chiasson is a professional member of the Foodservice Consultants Society International (FCSI). When considering a foodservice project, an FCSI consultant should be your first choice. FCSI is the only such consulting society in the world. FCSI maintains a global focus with members in over 30 countries dedicated to providing the highest quality of service. Members attend educational seminars that focus on state-of-the-art developments in the foodservice industry. Members also have the benefit of networking with other professionals in the foodservice industry during Society sponsored activities.

In order to gain acceptance into the Society, members must meet strict criteria assuring their experience and overall professionalism. FCSI consultants maintain high ethical standards and work efficiently to achieve total client satisfaction. FCSI is committed to education. This is why all FCSI Professional members are required to accumulate continuing education units (CEU’s) to maintain that level of membership.

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What Our
Clients Say...

“Your organizational skills and attention to detail contributed greatly to our financial and operational success. Your dedicated work paid off right away; sales have exceeded our expectations.”

Clifford P. Miller
Vice President of Communications
Eat’n Park
Hospitality Group
Pittsburg, PA

“I have been very happy with your talents. You always bring a new perspective to our business.”

Nick Perpick
Executive Vice-President
Prime Restaurant Group
Toronto, ON

“We were very happy with the Soup University Manual you designed for our company; it’s amazing the great ideas you provided for our sales representatives across Canada.”

Dale Clemiss
Director of Business Development
Campbell’s Foodservice
Toronto, ON

“I have been quite impressed with your knowledge of the art and science of food merchandising, and I cannot thank you enough for your employee training program.”

Timothy Dietzler, FMP
Villanova University
Villanova, PA