Chiasson Consultants Inc.
Phone: 416-926-1338
218 River Street
Toronto, ON M5A 3R1

Do you need a fresh perspective or new ideas for your restaurant concept? Get our restaurant, foodservice and/or retail assessment program to evaluate your operation, analyze your business needs, and lead you to great success.

Do you need a fresh perspective or new ideas for your restaurant concept? Get our restaurant, foodservice and/or retail assessment program to evaluate your operation, analyze your business needs, and lead you to great success.

Chiasson Consultants is a restaurant and retail consulting firm that specializes in helping restaurant, foodservice or retail operators, build brand identity and customer loyalty, increase profits and sales, and achieve greater success.

Remember, if you can’t measure something, it is difficult – if not impossible – to improve it.

Our On-Site Assessment Program is one of our most popular and best value services. Everyone benefits with a fresh set of eyes, and an assessment open your eyes to what you may not be seeing. We meet at your facility and conduct a thorough site visit from back to front of house, to assess each and every aspect of your operation to better understand the productivity and service levels of your operation, and to discuss your goals, needs, and challenges.



Toll-free: 1-888-926-6655


We evaluate your operation and deliver tailored solutions. In just one day, you get immediate answers to your questions, and find immediate solutions to your problems. You are going to understand what's working and what's not in your operation, and learn several creative ideas and strategies on how to improve your business right away. You are also going to understand your customers’ psychological reactions to colours, textures and lighting. Our assessment program offers the most "bang for your buck."

FREE Telephone Consultation

Interior Design Assessment

Our Assessment Programs are essential for owners and operators who are either in the planning stages of their business and like to get advice on their turnover, their profitability, services and marketing, and for those who are looking for quick answers and solutions to their problems.

Food Presentation Assessment

Diane Chiasson, FCSI, President, sets you up with several ideas, strategies and advice before you commit to anything. Our assessments are designed to set you on the most profitable and successful track, and ensure you don't waste thousands of dollars on costly and useless construction, renovations and other mistakes.

Branding and Packaging Assessment


2-Day In-House Evaluation

Prior to the onsite visit, our team spends two days to first review and assess all the information below:

  • Photos of your back-and front-of-house restaurant and the exterior
  • In-house brand identity, tagline slogans, and packaging
  • Menus — regular menus, grab & go/take-out menu, delivery menu
  • Recipe mapping and food/retail product lists
  • Food/beverage and labour costs
  • System and procedure information
  • Customer service and staff training information
  • Marketing, promotion and advertising information
  • Website and social media information
  • Wish list for your growth, renovation and/or expansion

6 Critical Areas to Assess

1-Day On-Site Assessment

Our assessment program involves an interactive meeting between Diane Chiasson and your team. During this one day on-site visit, Diane is going to meet you at your facility and take a walking tour of your

entire operation, look at your existing set up, and make an in-depth review of the current state of your operation. During the tour, Diane is going to evaluate your:

  • Front- and back-of-house restaurant/retail operation and the exterior
  • Review of your location and an analysis of your competition
  • Discuss your concept, brand identity, and tagline slogans
  • Recommendation on how to improve the logistics of your line flow, speed of service, queuing time, and overall Guest Experience
  • Review of your ordering and POS system
  • Revision and discussion of your current menu, grab &go/to-go menu, and delivery menu
  • Advice on menu development and engineering including copywriting and design
  • Recommendations for new menu items and suggestions for recipe ideas
  • A full review and analysis of your interior design, décor and layout
  • Revision of your kitchen and preparation of a kitchen audit to pass the health inspection
  • Simple and affordable recommendations on how to optimize your space
  • Discuss easy and simple steps for immediate improvement and efficiency
  • Discuss foodservice/retail opportunities to immediately increase revenue
  • Recommendations regarding merchandising and cross-merchandising options and opportunities
  • Ideas for eye-catching visual presentation and merchandising displays
  • Suggestions for additional retail merchandising products to increase profits
  • Review and assessment of your lighting system (lighting can make or break your operation)
  • Assessment of your graphics, point-of-sale materials (POP), and inside/outside signage program
  • Review of your labeling and packaging
  • Recommendations on some home-meal solution programs to increase your sales
  • Review and assess the effectiveness of your service style
  • Review and assess the effectiveness of your management style
  • Analysis and recommendations of your marketing, promotional, and advertising plans/campaigns
  • Information on current successful marketplace trends and recommendations on how they may be applied to yourparticular needs
  • Discussion on appropriate system and procedure operations
  • Review of your training manuals and assess your customer service training program
  • Advice on how to hire and train staff properly
  • Discuss how to get more customers to come to your operation, with the ultimate goal of increasing sales right away

Final Steps: From Assessment to Action

When we have gathered and analyzed all the information, you now have a quantifiable picture of what to do and what you need to improve. But your assessment isn’t over. The final step—the action plan—is what causes your assessment yield meaningful results. In creating your plan, focus on areas that yield the greatest benefit. Before you write a long list of changes that leave your team feeling overwhelmed, remember that the 80/20 Law usually works. Where can you get the biggest |improvements from the smallest number of changes?

Finally, write your action plan so that it provides for continual improvements over time. It should include:

  • Detailed actions steps
  • Assignment of accountability
  • Expected completion dates

Manageable changes introduced gradually could be more effective and more readily accepted by your workforce than one massive overhaul. Gradual change helps make continual improvement a part of your corporate envionment. Make sure any plans you develop include clear action steps, accountabilities, and timelines.

And don’t assume that one operational assessment is enough.

Comprehensive assessments should be conducted on an ongoing

basis to stay in touch with customer needs, accommodate your

company’s growth, keep pace with your competition’s

improvements—and to keep up with whatever promises your

marketing department is dreaming up right now.

Need Help?

If you like an expert assessment of your business to identify ways to reduce costs and improve productivity, we are here to help. Click on the link below to request a Free Telephone Consultation where we can explore your questions and situation.

FREE Telephone Consultation


Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for an assessment quote.

Montreal Airport - Second Cup

Remote Consulting Services

We now help our clients collaborate via our video conferencing solutions, and we can bring your meetings to life and conduct face-to-face online meetings, facilitate team collaboration, and show documents. These are less expensive and are excellent ways to participate in a remote session, and be able to access our consulting services you need from anywhere in the world. The advantages of video conferencing could drastically save on travel and lodging expenses, and interact in real time with your team.

Don’t let your geographic location deter you from accessing the expertise you need for success.

Take advantage of our photorealistic computer-aided design concept

This is an added feature you can add to your assessment. This is ideal if you are planning a renovation, store improvement, or building a new operation. We create a realistic concept development with our computer-aided program. This is going to give you a clear understanding of the plan and all the important details. This is available alone, without an assessment program, or as part of a combined program.

Consulting work

To find out about our consulting services, please feel free to call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us  at 416-921-6994. You can also email us with any questions, requests or suggestions at This email address is being protected from spambots. You need JavaScript enabled to view it.

Diane Chiasson is also available for Assessment, Training, Coaching, Speaking and Telephone Consultation

To read our letters of reference, click here.