Diane Chiasson, FCSI President

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What Our
Clients Say...

“You have done a fantastic job for us. I believe the great merchandising work you have done for us is one of the key foundations to improve the company and differentiate who we are versus our competition.”

Rick Martens
Country Style Foodservices Inc.
Toronto, ON


“Our daily sales have increased 15% in the first month and it seems to still be on the rise. It is apparent we have gained many new customers.”

Barbara Lorsch, RD, LD
Director Food and
Nutrition Services
Advocate Illinois
Masonic Medical Center
Chicago, IL


“We have been extremely happy with the merchandising training program that you developed for our entire chain of hotels. I am looking forward to working with you on our on-site training program.”

Serge Simard
Executive Director, Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON

“I really enjoyed your innovative “walking tour presentation” that you gave at our Annual Conference in Montreal. Your “fresh-eye approach” was quite refreshing.”

Marie Helene Sicard
Director of Marketing
Sodexho Canada
Montreal, QC

Book this workshop for you and your team today – Customization available!


Get first-hand experience to get ahead

For more than 25 years, Diane Chiasson, FCSI, President of Chiasson Consultants, has been working with North America’s leading restaurant, foodservice, hospitality and retail owners and operators to deliver truly unique dining and shopping experiences for all their customers. Diane Chiasson is recognized as the industry leader in providing innovative and creative foodservice and retail merchandising concepts.

One of the best ways to learn about your industry is to take a full-day to look around you! Diane will guide you through Toronto’s best and most exciting examples of the newest, interesting and award-winning restaurant, foodservice and retail operations.

Each participant is given a first hand look at the latest developments in foodservice and retail operations. Study Tours will take you inside new and interesting independent restaurants; food markets; boutique hotels; supermarkets; fine gourmet food stores, as well as other unique and exclusive food and retail operations.

Throughout the year Diane conducts her renowned Study Tours for foodservice and retail operators who want to experience the “Real World” of the foodservice and retail industries. In just a single day you will be at the forefront of new ideas and trends within your industry.

These tours will help you understand the issues affecting your operation. You will learn about new restaurant concepts, gain first-hand knowledge of the latest concepts and retail developments, store planning layout and presentation, merchandising and cross-merchandising concepts, latest industry trends and analysis, brand building and how to maintain excellent customer service standards.

Take your learning experience to a whole new level!

As a special offer, you can attend one of these Study Tours as part of your workshop package. Diane's highly sought after workshops cover a variety of focused topics and run throughout the year. When you attend a 1-day or 2-day workshop, you can add a Study Tour as an optional day of your course.

The regular price for a Study Tour alone is $599/person, but a tour can be added to a 2-day workshop package for only $399/person, or to a 1-day workshop for only $499/person. These reduced prices are offered exclusively to attendees of our workshops.

To find the course that’s right for you, please visit our Workshop Series page for more information.

What you will discover and learn

In Toronto, you will have the opportunity to visit some of the world's best operations and one of the most exciting cities in the world. Our study tours provide opportunities for restaurant, foodservice and retail owners and operators to meet and discuss ways to improve their operations.

Each tour will provide you and your team with current and future foodservice and retail trends, a superior understanding of new store concepts, fresh thinking and renewed creativity, and a one-of-a-kind educational opportunity.

Seeing other types of operations will help you and your team to think "outside the box" and will help you to stay ahead of the competition.

Each participant is given a first-hand look at the latest developments in restaurant, foodservice and retail operations. Diane Chiasson will provide an overview of these operations and will add expert commentary at each location. You will be able to learn all this while discussing, and networking with foodservice and retail peers from around the world.


Toronto is a clean, safe, cosmopolitan city with a wonderful network of parks, recreational, and cultural facilities. Toronto has the third largest English-speaking theatre district in the world, behind New York and London. One of the world's most ethnically diverse cities, it is home to more than 80 ethnic communities from Africa, Asia, and Europe. Toronto is also the business centre of Canada.

To find out about what's new and exciting in Toronto Click Here!

For more information about these customized tours, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Diane also offers her renowned tours in Montreal

Montreal is 362 years old and is the second-largest French-speaking city in the world. It is a place of old-world characteristics, elegant restaurants and great popular festivals. Montreal is a sophisticated and unique city where style abounds.

To find out about what's new and exciting in Montreal Click Here!

For more information about these customized tours, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Who should attend these study tours?

Owners, managers and employees of the different types of industries below would all benefit greatly from attending our Restaurant and Food Retail Study Tours.

  • Independent Restaurants
  • Restaurant and Hotel Chains
  • Educational Facilities
  • Healthcare
  • Grocery
  • Convenience Stores
  • Supermarkets
  • Corporate Foodservice
  • Foodservice Management
  • Shopping Centres
  • Casinos
  • Manufacturers & Suppliers
  • Theme Parks & Recreational Facilities
  • Food Commissaries
  • Deli and Bakery Operations
  • Gas Bars
  • Foodservice Kiosks
  • Specialty Ethnic Food Stores
  • Gift Boutiques
  • To-Go and Prepared Foods
  • Catering Facilities
  • Cheese Shops
  • Candy Stores
  • Gift Basket Providers
  • E-Business Solutions
  • Resorts
  • Food Markets

To find out more about our Foodservice and Retail Study Tours, please feel free to call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us at 416-921-6994 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions, requests or suggestions.

Gift Certificates

You can buy gift certificates valid for up to one year for any of the study tours we offer. Call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us at 416-921-6994 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. GiftCertificate.jpg

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What Our
Clients Say...

“Your organizational skills and attention to detail contributed greatly to our financial and operational success. Your dedicated work paid off right away; sales have exceeded our expectations.”

Clifford P. Miller
Vice President of Communications
Eat’n Park
Hospitality Group
Pittsburg, PA

“I have been very happy with your talents. You always bring a new perspective to our business.”

Nick Perpick
Executive Vice-President
Prime Restaurant Group
Toronto, ON

“We were very happy with the Soup University Manual you designed for our company; it’s amazing the great ideas you provided for our sales representatives across Canada.”

Dale Clemiss
Director of Business Development
Campbell’s Foodservice
Toronto, ON

“I have been quite impressed with your knowledge of the art and science of food merchandising, and I cannot thank you enough for your employee training program.”

Timothy Dietzler, FMP
Villanova University
Villanova, PA