Restaurant Merchandising


Diane Chiasson, FCSI President

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What Our
Clients Say...

“You have done a fantastic job for us. I believe the great merchandising work you have done for us is one of the key foundations to improve the company and differentiate who we are versus our competition.”

Rick Martens
Country Style Foodservices Inc.
Toronto, ON


“Our daily sales have increased 15% in the first month and it seems to still be on the rise. It is apparent we have gained many new customers.”

Barbara Lorsch, RD, LD
Director Food and
Nutrition Services
Advocate Illinois
Masonic Medical Center
Chicago, IL


“We have been extremely happy with the merchandising training program that you developed for our entire chain of hotels. I am looking forward to working with you on our on-site training program.”

Serge Simard
Executive Director, Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON

“I really enjoyed your innovative “walking tour presentation” that you gave at our Annual Conference in Montreal. Your “fresh-eye approach” was quite refreshing.”

Marie Helene Sicard
Director of Marketing
Sodexho Canada
Montreal, QC

How can exceptional visual merchandising work for you?

"The eyes are the windows of the soul". Presentation is everything! Great visual merchandising is an essential part of your sales strategy. A well-designed visual merchandising program creates excitement and interest, gives your customers a fun and unique experience, and also gives your operation a competitive edge. Giving your customers a full-store experience is a guaranteed way to increase your business and encourage repeat customers. A well-executed visual merchandising and retail program will sell your products, your concept, your brand, and keep your customers coming back for more!


The art and science of merchandising


Visual merchandising is everything that you see and experience when you walk up to, into and through an operation. Visual merchandising engages all the senses – hearing, sight, scent, touch and taste. The more senses you engage,
the more people respond to your operation, stay longer and buy more.

Visual merchandising is the art of presenting your products in a way that convinces customers to buy what you have to offer.

The science behind visual merchandising refers to many factors such as consumer behaviour, the effect of colours and textures, demographics, packaging, product value and overall ambience.

For Diane Chiasson, the art and science merge in exciting and groundbreaking ways. Chiasson Consultants will help your organization to capitalize on these factors. A well-designed visual merchandising program creates interest, increases impulse sales, and offers a unique experience for buyers. Store experience has become an essential companion to the product you are selling. If you give your customers a full-store experience, you’re guaranteed to increase your business and encourage them to come back again and again. Our strong foundation in these areas coupled with Diane’s impeccable creative flair and imaginative approach make working with our company the right choice.

We understand what motivates consumers to buy

What makes a customer walk through your door? What attracts a customer to a particular food display or retail station? What makes the customer linger a little longer? What makes a customer want to purchase your product?

Customers buy with their eyes first! You can turn a passive window shopper into an active buyer through the use of colours, texture, lighting, design, layout, product presentation and display. These elements all contribute to the success of your operation. Great visual merchandising should engage all the senses — hearing, sight, scent, touch and taste. The more senses you engage, the more people will respond to your operation, stay longer and buy more. Diane Chiasson, and her team, will use their expertise to combine them all, providing your customers with the ultimate experience and your business with an increased rate of return.

It's all about "the experience"


The experience must begin the moment the customer enters your operation and it must continue until they walk out the door. We can help you increase the average purchase value and train your staff to deliver "the experience".

We can help you keep your restaurant or retail operation more competitive. We can help you attract new business and turn new patrons into regulars.

Chiasson Consultants has the experience and expertise to make your operation more successful and competitive. We offer a wide range of services to assist you in achieving your goals. Check out our List of Consulting Services to see how we can help you.

Diane Chiasson is also available for Assessment Programs, Training, Coaching, Speaking and Telephone Consultations.

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What Our
Clients Say...

“Your organizational skills and attention to detail contributed greatly to our financial and operational success. Your dedicated work paid off right away; sales have exceeded our expectations.”

Clifford P. Miller
Vice President of Communications
Eat’n Park
Hospitality Group
Pittsburg, PA

“I have been very happy with your talents. You always bring a new perspective to our business.”

Nick Perpick
Executive Vice-President
Prime Restaurant Group
Toronto, ON

“We were very happy with the Soup University Manual you designed for our company; it’s amazing the great ideas you provided for our sales representatives across Canada.”

Dale Clemiss
Director of Business Development
Campbell’s Foodservice
Toronto, ON

“I have been quite impressed with your knowledge of the art and science of food merchandising, and I cannot thank you enough for your employee training program.”

Timothy Dietzler, FMP
Villanova University
Villanova, PA