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What Our
Clients Say...

“You have done a fantastic job for us. I believe the great merchandising work you have done for us is one of the key foundations to improve the company and differentiate who we are versus our competition.”

Rick Martens
Country Style Foodservices Inc.
Toronto, ON


“Our daily sales have increased 15% in the first month and it seems to still be on the rise. It is apparent we have gained many new customers.”

Barbara Lorsch, RD, LD
Director Food and
Nutrition Services
Advocate Illinois
Masonic Medical Center
Chicago, IL


“We have been extremely happy with the merchandising training program that you developed for our entire chain of hotels. I am looking forward to working with you on our on-site training program.”

Serge Simard
Executive Director, Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON

“I really enjoyed your innovative “walking tour presentation” that you gave at our Annual Conference in Montreal. Your “fresh-eye approach” was quite refreshing.”

Marie Helene Sicard
Director of Marketing
Sodexho Canada
Montreal, QC

Foodservice Consultant

How can exceptional visual merchandising work for your food service, restaurant and retail operation?

"The eyes are the windows of the soul". Presentation is everything! Great visual merchandising is an essential part of your sales strategy. A well-designed visual merchandising program creates excitement and interest, gives your customers a fun and unique experience, and also gives your operation a competitive edge. Giving your customers a full-store experience is a guaranteed way to increase your business and encourage repeat customers. A well-executed visual merchandising and retail program will build your brand, sell your products, and keep your customers coming back for more!

Our Merchandising Services Include:

Bakery Merchandising

The art and science of merchandising

Visual merchandising is everything that you see and experience when you enter an operation. Visual merchandising engages all the senses – hearing, sight, scent, touch and taste. The more senses you engage, the more people respond to your operation, stay longer and buy more.

Visual merchandising is the art of presenting your products in a way that convinces customers to buy what you have to offer.

The science behind visual merchandising refers to many factors such as consumer behaviour, the effect of colours and textures, demographics, packaging, product value and overall ambience.

Beverage Presentation


For Diane Chiasson, the art and science merge in exciting and groundbreaking ways. Chiasson Consultants will help your organization to capitalize on these factors. A well-designed merchandising program creates interest, increases impulse sales, and offers a unique experience for buyers. Store experience is an essential part to the product you are selling. If you give your customers a full-store experience, you’re guaranteed to increase your business and encourage repeat visits.

Diane’s impeccable creative flair and imaginative approach make working with our company the right choice.

Bread Merchandising

We understand what motivates consumers to buy

What makes a customer walk through your door? What attracts a customer to a particular food display or retail station? What makes the customer linger a little longer? What makes a customer want to purchase your product?

Customers buy with their eyes first! You can turn a passive window shopper into an active buyer through the use of colours, texture, lighting, design, layout, product presentation and display. These elements all contribute to the success of your operation. Great visual merchandising should engage all the senses — hearing, sight, scent, touch and taste. The more senses you engage, the more people will respond to your operation, stay longer and buy more. Diane Chiasson, and her team, will use their expertise to combine them all, providing a positive customer experience and increased business.

HMSHost Airport Merchandising Program
HMSHost, Chicago, USA
Airport Merchandising Program

It's all about "the experience"

The experience must begin the moment the customer enters your operation and it must continue until they walk out the door. We can help you increase the average purchase value and train your staff to deliver "the experience".


"You have done a fantastic job for us. I believe the merchandising work you have done for us is one of the key foundations to improve the company and differentiate who we are versus our competition."

Rick Martens
President & CFO
Country Style Food Services Inc.


"Chiasson Consultants has created a unique retail environment that has enhanced our image and increased our sales."

Jörg Reichert,
Chairman and CEO Richtree Markets,
Mövenpick Restaurants of Canada


Consulting Work

To find out about our consulting services, please feel free to call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us at 416-921-6994. You can also email us with any questions, requests or suggestions at

You can also check out our List of Consulting Services to see what other services we offer.

Diane Chiasson is also available for Assessment, Training, Coaching, Speaking and Telephone Consultation.


To read our letters of reference, click here.

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What Our
Clients Say...

“Your organizational skills and attention to detail contributed greatly to our financial and operational success. Your dedicated work paid off right away; sales have exceeded our expectations.”

Clifford P. Miller
Vice President of Communications
Eat’n Park
Hospitality Group
Pittsburg, PA

“I have been very happy with your talents. You always bring a new perspective to our business.”

Nick Perpick
Executive Vice-President
Prime Restaurant Group
Toronto, ON

“We were very happy with the Soup University Manual you designed for our company; it’s amazing the great ideas you provided for our sales representatives across Canada.”

Dale Clemiss
Director of Business Development
Campbell’s Foodservice
Toronto, ON

“I have been quite impressed with your knowledge of the art and science of food merchandising, and I cannot thank you enough for your employee training program.”

Timothy Dietzler, FMP
Villanova University
Villanova, PA