Turn your restaurant into a “Five-Star” experience! Good customer service can make or break your operation.
Consistency is the backbone of excellent customer service and value. It is vital to the success of your food service operation to offer guests a positive experience right from the start. A well-designed customer service and loyalty marketing program is going to provide a distinct advantage over the competition while allowing you to establish a reputation for customer service and attention to detail. Ultimately, catering to your established customer base is going to substantially increase your bottom line.
A customer service and loyalty marketing program is not a one-shot deal, but it should be an ongoing commitment of your organization. Highly successful operators view customer loyalty as an integral part of their operation. Chiasson Consultants is going to generate a customer service and loyalty marketing program that integrates all aspects of your organization, including operations, training, and development.
Our Customer Service Training Includes:
- Discuss vision and goals
- Assess your current customer service program
- Revise your brand strategy within your customer service program
- Create a proper customer service training program
- Set up a new training program and policies for your team
Custom Designed Procedure Manuals:
Chiasson Consultants is going to research, develop and compile a complete custom designer procedure manual specific to your operation. This manual outlines details of daily standards for business, including sections on corporate philosophy, human resources, operation management, employee conduct, accounting and record keeping, product description and knowledge, internal controls, sanitation and risk management. The manual details the daily procedures and operations of the facility, plus an employee guide to the expected standards within your operation. A complete service of operational forms completes the manual and gives guidelines for hiring, job responsibility and sanitation checklists. This manual is to be used as a reference source and training tool.
Consulting Work
To find out about our consulting services, please feel free to call us at 416-926-1338. You can also email us with any questions, requests or suggestions at
You can also check out our List of Consulting Services to see what other services we offer.
Diane Chiasson is also available for Assessment, Training, Coaching, Speaking and Telephone Consultation
To read our letters of reference, click here.